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Frequently asked questions

  I have a direct debit standing order and want to cancel it.  
 
    Please contact us, disclosing the following information: First name and surname of the account holder as well as the reference text that you can see on your bank statements.  



  I have a credit card standing order and want to cancel it.  
 
    Please contact us and provide us with the following information: the first name and surname of the credit card holder and the credit card number.  



  I have a standing order via mobile phone or landline phone and want to cancel it.  
 
    Please contact us and give us the following information: Telephone number including your international area code (e.g.: 0491621234567 for a mobile phone or 049 721 123456789 for a landline phone)