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You are here: Frequently asked questions

Frequently asked questions

  I am having problems with my telephone order. When I try to call the number, I can only hear an engaged tone.  
 
    Please ask your provider whether your phone connection is cleared for special phone numbers.  



  I ordered via telephone, but the call was disconnected too early.  
 
    Please contact us directly and tell us the phone number with which you made the order.  



  I have another concern / question about this.  
 
    Please contact us and describe your question or problem.