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Frequently asked questions

  I have transferred money, but my order has not arrived yet.  
 
    Please note that a bank transfer generally takes 3-5 working days. Transfers from abroad can take up to 7 work days. Depending on weekends/bank holidays a bank transfer might also take a little longer to reach our account.  
 
  If this time has already elapsed, please contact us including the first name and surname of the account holder, the amount that you transferred to us and the reference that you specified (and that can also be seen on your bank statements).